[otrs] create two tickets instead of one

Hi, using 5.0.39. When someone sends a request to 2 mail addresses connected to PostMaster Mail Accounts, otrs creates only one ticket in one queue. As the request must be handled by two different teams in different ways I need to be created a new ticket for each mail address in the corresponding queue. Is it possible? -- Kind regards Christoph _________________________________________ Uni Koblenz, Computing Centre, Office A 022 Postfach 201602, 56016 Koblenz Fon: +49 261 287-1311, Fax: -100 1311