Anyone? I can’t for the life of me find the setting for this. I am using the default reply rule, with the text included being generated from
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID>
The parameter details are
Http
{servername}.usc.edu:90
otrs
Consistently, the message is having a line break inserted immediately after the OTRS_CONFIG_ScripAlias, making the link useless
On 3/1/07 11:46, "Salvador Manzo" <manzo@usc.edu> wrote:
I’ve been digging through SysConfig but can’t seem to find where to set linewrap length for outgoing messages. At the moment, I have outgoing messages set to include the return URL for a given ticket. However, the URL is being cut off just before the actual OTRS .pl file gets appended to the link. So, instead of a working link, I’m getting something similar to the following:
http://servername.usc.edu/OTRS
Customer.pl...(etc)
--
Salvador Manzo [ 620 W. 35th St • Los Angeles, CA 90089 e. manzo@usc.edu ]
Auxiliary Services IT, Datacenter
University of Southern California
818-612-5112
"The secret of happiness is freedom, and the secret of freedom is courage".
Pericles' Funeral Oration (431 BC)