Re: [otrs] Get emails double

We have to POP 3 addresses in the system - support@companyONE.com support@companyTWO.com If a customer send e-mail to support@companyONE.com he get the auto-replay from this queue. If the customer send e-mail to support@companyTWO.com he get auto-replay from this queue. If a customer send e-mail at the same time to support@companyONE.com and support@companyTWO.com (he write both e-mail addresses in the "to felt") then he will ONLY get auto-replay from support@companyONE.com, and it will be generated 2 uniqe tickets in the queue who belong to support@companyONE.com. What I want - If a customer send e-mail to support@companyONE.com and support@companyTWO.com at the SAME time (in the "to felt") it should be sent out one auto replay from each queue, and generated an ticket number in each queue. Thanks in advance for all good help. Greetings from Australia. 2012/8/30 Steven Carr

I'm not quite sure what the problem is to be honest, you haven't detailed why you wouldn't want this to happen. You need to explain what you would expect/like to happen when an email is sent to both addresses, then we can see if we can help with the configuration.

But it sounds like in your case, dispatch incoming emails direct to the queue. The reason being is that the To address on the CC'd email will be the address of the first queue, so you need to force that email to be dispatched into the second queue so that the correct response is sent back.

Steve

On 30 August 2012 21:46, Jean BROW wrote:

...

When I setup a new Mail Account I can chose

Dispatching Dispatching by selected Queue or Dispatching by email To: field

Today I have choosen Dispatching by selected Queue on both queue. Would it solve mu problem if I change to the other option?

Thanks

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