Hi

I’m interested to make a simple report in OTRS 2.1.2, total number of new tickets per day for “Phone Ticket” which has been created during the last month. There’s no problem to create that for each queue, but from a management view I need to know how many phone calls we have made a ticket out of and how many e-mail tickets. There is also another parameter to consider, those queue (five) that we have created handle total different types of issues. In the end the phone ticket will be transferred to each suitable so there are a multidimensional of measurement.

Thx

Urban