Hello Everybody,

I have 2 request for the OTRS community :

1)

I would know how it’s possible to add or create an address book into OTRS ? If yes how can I enable it or create it.

And what in the future OTRS will ask LDAP Address book in order to transfer some ticket or other option.

2)

I would link automatically an ticket with a OTRS FAQ documentation following the Queue. Someone could say to me how do it.

Best Regards,

Julian.