Hi,

I think it is a way how otrs works. Protocols does not matter. Otrs makes transfer via pop3 or imap (it is just different way to get message from a server) and deletes a message. If it can not delete a message, next cron job transfer it again and create a ticket.. And next time again the same message and ticket.. I was working on this couple hours while understood that. So, otrs system has to delete transfered mesages.

Another question. Do You know how to look closed tickets info in a history? Can I reopen tickets? I can not find that anywhere. It is very important feature.

Sorry for mistakes.

On Mon, May 31, 2010 at 2:18 PM, Siva Prasad <sivaprasad@evergent.com> wrote:
I'm experiencing the same issue with Both IMAP/IMAPs.

After configuring my [ PostMaster Mail Account ] as IMAP/IMAPS my emails are getting downloaded to OTRS.

I believe this as a bug as the IMAP protocol only downloads Headers from inbox and not the entire email.or I may have missed out some setting

But in My case the OTRS the entire mail is downloaded into OTRS.


Thanks
Siva Prasad

On Sat, May 29, 2010 at 1:24 PM, Ryan Trinder <rtrinder@corecashless.com> wrote:
I experienced this same situation. To clear this up a bit - I was using two clients,
1) Thunderbird
2) Webmail through OTRS

Once I configured Webmail through OTRS, my E-mails were being removed from my inbox on Thunderbird. Was bizarre at the time, so I removed my credentials from OTRS for webmail and my e-mails stayed put. I was configured for IMAPS.

Is this what you experienced?



On 5/29/2010 9:22 AM, Siva Prasad wrote:
May be i'm not clear in my previous emails...I'm using IMAP for post master A/c

On Sat, May 29, 2010 at 7:51 PM, Siva Prasad <sivaprasad@evergent.com> wrote:
Whats my issue is I want the emails to be in my inbox even after creating a ticket.

Suppose take outlook or any email client the emails  will be in outlook but the copy is retained on the server.

If the mail is being deleted from server then theres no point in creating to protocols for IMAP/POP as both are performing the same.



On Sat, May 29, 2010 at 5:26 PM, Marco Vannini <marco.vannini@gmail.com> wrote:
Hi Siva, 
removing mail after that they have being fetched could not be considered a bug... it's a safe matter otherwise tickets might be recreated .

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