Hello,
I made a test web form for posting tickets through web. The problem is that for these tickets owner set incorrectly. For example, I have agent1 with new ticket notification option and queue Technical Support. When I post a ticket, owner for that ticket is always admin( ex. root@localhost). However, agent1 got notification about new ticket. For tickets I set the following lines in email header:
X-OTRS-SenderType: customer X-OTRS-ArticleType: webrequest X-OTRS-Queue: Technical Support
What's wrong and why I have wrong owner? Thanks.
As I see it, nothing is wrong. The default owner for new tickets (no agent has ever locked this ticket) is always the admin user (userID=1).It doesn't matter how the ticket came into the system (mail or webform). Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!