
23 Sep
2009
23 Sep
'09
10:44 a.m.
Hi, I want to have Subject to be tagged along with the ticket number, in all mails relating to a particular OTRS ticket. It would be ideal to carry the subject through the lifecycle of the Ticket so that the identity is faster and clearer. the subject should not be change and it should be fixed How can i sort out this problem Thanks you Lakshan