Out of office auto-replys commonly do this.. or when you send a "hi customer, here is the answer to your issue" and you close it, then the customer replies back "thanks" or something.

there are "follow up" settings in the admin --> queue area

HTH,

-Andy Lubel

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Buice, David R
Sent: Wednesday, August 08, 2007 1:28 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Closed Ticket Re-Opens

Hello,

We have a ticket that after we close re-opens itself about 3 minutes later. We think it's related to an automatic email coming from the ticket. Anybody else seen anything like this before in OTRS?

Thanks

David Buice

ITIL Foundations Certified

EDS - PSIC

7000 Chicago Road

Warren, MI 48092

( Phone:+1-586-575-4525

+ mailto:david.buice@eds.com

cell: 248-249-9122