16 May
2008
16 May
'08
4:47 p.m.
gen@gentube.com wrote:
Right now, if a customer replies to a closed ticket, the ticket remains closed and does not show in the queue. How do I configure it so that a closed ticket will be marked as open again, and reappear in the appropriate queue, if the customer replies again?
Admin > Queue > Follow up Option: possible. Nils Breunese.