Hi,

In fact i have already tested X-OTRS-State with the ticket number in the subject but it didn't work. I haven't tried the one you propose : X-OTRS-FollowUp-State. I thought that it was to be informed when a ticket state had been changed. I will test tomorrow. Concerning the SOAP Web Service, i'm very interrested because i didn't know that OTRS proposes such functionalities. Do you know where i can find more documentation about this.

Thank you very much for your help.

> Date: Thu, 5 Jun 2008 21:21:23 +0200
> From: sebastien.prudhomme@gmail.com
> To: otrs@otrs.org
> Subject: Re: [otrs] [Close a ticket from a remote application]
>
> Hi,
>
> I've not tested that case but it should be possible to do what you want.
>
> Do you use an email with a X-OTRS-FollowUp-State header ? Do you set
> the ticket number in the subject ?
>
> You can also use the SOAP web service.
>
> 2008/6/5 olivia hime <olhime@hotmail.fr>:
> > Hi,
> >
> > My company uses OTRS version 2.2.5. I have to close tickets from a remote
> > application and i don't know how to proceed. I tested X-OTRS Header but
> > unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket
> > if i know its number with a simple mail ?
> >
> > In advance thank you for your help.
> > Best regards.
> >
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