Re: [otrs] Sending to the Customer e-mail his Phone Call registered by the Agent

Hi Diego, On Mon, Dec 16, 2002 at 06:27:31PM -0300, Diego Fernandez wrote:

I noticed the OTRS doesn't send a copy to the customer email of the New Ticket opened by a customer phone call.

It is very important for us that OTRS were able to do that in order to have the customer informed of the registrations made by the system.

If this feature exist, I didn't find it.

It exists. .) You need to add an auto-reply for the destination queue where the new ticket (e. g. via phone call) will be created. Example: http://demo.otrs.org/

Diego.

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier