Thanks Nils,
Hi,
your system is misconfigured.
1. your LDAP connection does not work
But I am getting notifications for the new tickets. On running GenericAgent.pl, I am getting below error, but then after running it, I get notifications also. C:\inetpub\wwwroot\OTRS\bin>perl GenericAgent.pl ERROR: OTRS-GenericAgent-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13 10:48:32 2 010 Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSe curityContext error, data 52e, vece Traceback (2664): Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151 Module: Kernel::System::CustomerUser::new (v1.55) Line: 105 Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136 Module: GenericAgent.pl (v1.59) Line: 88 Job: 'move Escalated tickets from 1st Level::404 Service Desk Claye_test to 2nd: :WFR' Job: 'move Escalated tickets from 1st Level::404 Service Desk Hannover to 2nd::W DE' Job: 'send escalation notifications' - Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (2010041410000054/1081). - Use module (Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue) for Ticket (2010012610000037/178).
2. status ?pending? is a statustype ?pending reminder?, but in your system it is of statustype ?pending auto?
Where you saw its ?pending auto? ??
What to do ?
Also just for the information, want to inform you that my system is
installed in Windows. And we have disabled SLA and escalation feature.
Thanks again.....
Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshwari@tcs.com
Website: http://www.tcs.com
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From:
Pradumna Maheshwari/TVM/TCS
To:
otrs@otrs.org, otrs-bounces@otrs.org
Date:
10/13/2010 12:08 PM
Subject:
Error on running PendingJob.pl
Hello,
My Agents are not getting pending tickets notification ?
When Agent raises a ticket, in the field 'Next ticket state: ' only three
states are coming i.e. 'Open', 'Closed' and 'Pending' .
While running PendingJobs.pl, I am getting following error -
C:\inetpub\wwwroot\OTRS\bin>perl PendingJobs.pl
ERROR: OTRS-PendingJobs-10 Perl: 5.10.1 OS: MSWin32 Time: Wed Oct 13
08:36:55 20
10
Message: First bind failed! 80090308: LdapErr: DSID-0C090334, comment:
AcceptSe
curityContext error, data 52e, vece
Traceback (3420):
Module: Kernel::System::CustomerUser::LDAP::new (v1.53) Line: 151
Module: Kernel::System::CustomerUser::new (v1.55) Line: 105
Module: Kernel::System::Ticket::new (v1.416.2.5) Line: 136
Module: PendingJobs.pl (v1.43) Line: 58
PendingJobs.pl