Re: [otrs] Problems when working from another person's queue

Use OTRS_tag placeholders. On Wed, Feb 12, 2014 at 12:12 PM, Leah Kelly wrote:

Since signatures and email addresses are connected to queues, it's not so easy to work another person's queue when somebody is out. For example, when Elizabeth is out, Amanda works Elizabeth's queue. Amanda tries to reply to the customer, and the email says "Amanda < elizabeth@domain.com>", and the signature is Elizabeth's as well, not Amanda's.

How can we fix this or work around?

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