Re: [otrs] Prefilled content with custom MenuModule not working anymore since OTRS 4

Hi, 22.04.2016 11:30 - Rick Heisterhagen schrieb:

I used to add custom menu buttons in Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained here: [1]http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/

I use this for new tickets only. For the note I use the OTRS5 integraded feature Template for notes. You create a template - type note and voila. You can use more than one :) best regards -- Florian [1] http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/