On 16.07.2010, at 14:36, James, Michael wrote:
Does anyone know
of a way to display the Ticket Create Timestamp on the AgentTicketClose
view? It would be useful to display
the Ticket Create Timestamp somewhere on the page so the Agent can refer to
it.
Can the string
$TimeShort{"$QData{"Created"}"} be used in
AgentTicketClose.dtl?
I'm not sure of
the syntax or in which block it could be
included.
This is actually very simple by just modifying the templates as you
mentioned already.
Just keep in mind that you are not update save with modified templates and
that you have to redo your work after you updated the Framework version.
Here is a DIFF that works for me, just add the line below line 124:
mole:/opt/otrs/Kernel/Output/HTML root# diff Standard/AgentTicketClose.dtl
Demo/AgentTicketClose.dtl
124a125
> Ticket $Text{"Created"}:
$TimeShort{"$QData{"Created”}”}
Freundliche
Grüße / Kind regards
Nils Leideck
--
Nils
Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com