
Laurent, When we began using OTRS, the newest version they had for Fedora was only supported up to Fedora Core 3. I'm interested in upgrading to either Fedora 7 or Fedora 6. However, do you have any suggestions or possibly even a basic summary of steps that I can do to make sure that all existing tickets get moved to the new system? Thank you for the help thus far! -Jeff Laurent Minost wrote:
Jeff,
Same as Nils, everything went OK when I upgraded from 2.2.1 to 2.2.2 with the two SQL statements addon provided on the download page ( done on Fedora 7 and RedHat EL4).
But as a difference, I prefer using a new OTRS install by backuping old dirs/SQL dump then rpm -e old otrs package and then rpm -ivh new package, then i set back all my config changes needed and all my customizations on source code by a home-made shell script using diff and patch against old and new version ... I got some strange things for others packages when rpm -Uvh sometimes ...
Best regards,
Laurent MINOST
Le vendredi 10 août 2007 à 08:34 -0700, Jeff Shepherd a écrit :
Laurent, I read the announcement. If you read my email I explicitly state that I ran the script:
cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs
But, I still get the error that this is supposed to fix.
Whenever I do an update/upgrade, I do the following:
1. rpm -U filename 2. Then, I run the update script as needed for that update. 3. I then run: service httpd restart service mysqld restart service crond restart service otrs start
That's all that I do. Is there something wrong with these steps?
-Jeff
Laurent Minost wrote:
Hi Jeff,
I think you need to read this announcement on top of the download page : http://otrs.org/download/
interested links : - http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192 http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=33&ItemID=192> - http://lists.otrs.org/pipermail/announce/2007/000076.html
Best regards,
Laurent MINOST
Le vendredi 10 août 2007 à 08:01 -0700, Jeff Shepherd a écrit :
Hello,
I decided to upgrade our OTRS installation on Fedora 3 from 2.2.1 to 2.2.2. After downloading the RPM, then running:
rpm -U otrs-2.2.2-01.i386.rpm
I ran the MySQL update script that you're supposed to run:
cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs
However, when I run that, I get:
[root@calltrkr scripts]# cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs ERROR 1060 at line 13: Duplicate column name 'first_response_time' ERROR 1060 at line 14: Duplicate column name 'solution_time' [root@calltrkr scripts]#
Now, when I try to login to OTRS, I get:
* Software error:*
Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1409.
For help, please send mail to the webmaster, giving this error message and the time and date of the error.
Isn't this what the update script is supposed to fix?
Our ticket system is now down, any ideas?
Thanks for the help!
-Jeff
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