Hey Stan, No kidding. Users are horrible at descriptive subjects. Seems like I either get a book which gets clipped before getting to the point or, my personal favorite, "Problem!". Gee, really? ;-) I have a few users that simply refuse to include a subject at all which makes it pretty tough to identify what's what, especially when running historical searches/reports. I've considered putting a filter on my mail server to reject any messages for otrs that do not include a subject but, fun as that might be, no sense starting that war. I frequently just go into the tickets table in the otrs database and change it in there. I've noticed that in searches you still see the subject of the latest entry from the user but at least in the queue views you see subjects that are more descriptive of what the ticket is regarding. Brett -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stan McFarland Sent: Friday, February 08, 2008 1:08 PM To: otrs@otrs.org Subject: [otrs] addig columns to ticketstatusview? Hi, I'd like to be able to add a title column to the AgentTicketStatusView display (the customer/subject is frequently not very descriptive). Is there an easy way to do this? Thanks, Stan