Hello fellow OTRS'rs,

 

I have a question.

By default the dashboard view for tickets have the following views:

- Reminder Tickets

- Escalated Tickets

- New Tickets

- Open Tickets / Need to be answered

 

In our situation at our company it would be better is the dashboard had  the tickets devided by the queues, looking something like this:

- Raw

- Postmaster

- RandomQueue1

- RandomQueue2

etc, etc.

 

Can anyone tell me how to get this done?

 

Thanks in advance!