Re: [otrs] Survey Module 1.0.17

Hi Rene,

Thanks Shawn,

But this send of survey to users is automatic ? or I need to do something ? Cause I create the survey, activate then, but when I close the tickets no messages are send to users. Why ? Maybe a bug ??

The survey that you would like to be sent must be set to Master. By setting it to vaild, you leave it open for the customers response. By setting it to invalid, you prevent any customers from answering using the link sent in thier email.

Att.

Rene Abdon.

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Shawn Beasley 3/3/2008 06:23 >>> Hi Rene, Hi all,

I install the survey module 1.0.17 and create a survey with question, all of this without problems, but how I send this to customers ? like, after a ticket closing.

There is no documentation, but I can give you a short explanation.

You can only have one Survey set to be sent at a time. This survey will be sent when a ticket is closed, and as in the standard installation, the customer has not been sent a survey in the last 300 days (you can change this). The customer will then become a link where he can answer the questions on the survey so long as the survey is still in a master or valid status.

I hope this helps you.

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

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Sincerely, -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann