You add it to the list on the interface's config. For instance:

 Reset this setting Ticket::Frontend::AgentTicketCompose###DynamicField

KeyContent

  Remove this entry 
Add new entry

Dynamic fields shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.

On Wed, Feb 6, 2013 at 2:14 PM, Jignesh Kakka (jkakka) <jkakka@cisco.com> wrote:

I have added the fields, but still I cant see them on OTRS UI. Where exactly to update it. I made some changes in sysconfig in ticket::frontend

 

Still it didn’t work,

 

Thanks,

Jignesh

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Wednesday, February 06, 2013 8:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] How to show dynamic fields in UI while creating tickets

 

enable/add the dynamic fields to the screen via sysconfig.

 

On Wed, Feb 6, 2013 at 9:54 AM, Jignesh Kakka (jkakka) <jkakka@cisco.com> wrote:

Hi Team,

 

 

I want to see all dynamic fields while creating ticket as well as while viewing ticket details. How is this possible in OTRS UI.

 

 

Thanks,

Jignesh

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