28 May
2004
28 May
'04
8:13 p.m.
On Friday, May 28, 2004 8:19 PM
Andrej Bazovkin
Or it may be you're completely missing a proper Customer::AuthModule setting in Config.pm. Re-read Defaults.pm then.
I found only this Customer::AuthModule option in Defaults.pm (other belong to LDAP, which is not used in mycase). $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';
Ok, so there has to be a CustomerUser entry in the DB allowing your agents to authenticate against. It's that simple - these are missing. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388