[otrs] Owner and locking

Hello all, we do not want to use the feature of locking and ownership of the ticket, because we are tracking the ticket from one queue to another queue to next agent and if first agent i.e. changed priority, the second agent must first take ownership and after that he can close. I would like to either not to have owner and locking or change of owner with moving to another queue. Does anyone know? Thanks Marek