Thanks Torsten! That worked perfectly!

On Mon, Mar 10, 2008 at 12:50 PM, Torsten Thau <Torsten.Thau@cape-it.de> wrote:
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Hi there,

Aleem Mohamed schrieb:
> Hello! Is there any way to change the priority settings to allow me to
> change the priority of a ticket WITHOUT having to give a reason for the
> change?


...go to SysConfig and search for
"Ticket::Frontend::AgentTicketPriority###Note" setting this to "No" and
you've got what you want.



regards, Torsten Thau

- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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