Re: [otrs] onchange submit in free text form otrs 2.3.1

Thomas Koch wrote:

I made a demo setup of OTRS where the ticket types are used to categorize the tickets like:

Voice - Coverage Voice - Tariff Data - Coverage Data - Tariff SIM card - Loss SIM card - Activation ...

Do you think that this is a reasonable usage of the ticket type functionality?

I'd just use queues (maybe even subqueues) for these different types of tickets. Nils Breunese.