Hi,
I think TicketObject->TicketMerge doesn't check than the MergeTicket exists:
My interpretation is that all the things (article, watchers, etc) of the MergeTicket must move to the MainTicket. If MergeTicket exists, everything is moved (success!). If it doesn't exist, nothing has to be moved (success!). Or something like that.
Kind regards,
Juan Clavero
-----Mensaje original-----
De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de Santiago DIEZ
Enviado el: miércoles, 26 de julio de 2017 16:19
Para: OTRS LIST
Asunto: [otrs] Detect perl error
Hi,
I'm new to OTRS as well as to Perl.
I'm wondering how I can detect the failure in the function TicketMerge.
Here is my script:
**************************************
#!/usr/bin/perl
use strict;
use warnings;
use utf8;
use Kernel::System::ObjectManager;
local $Kernel::OM = Kernel::System::ObjectManager->new();
my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');
my $Success = $TicketObject->TicketMerge(
MainTicketID => 1673,
MergeTicketID => 1689123,
UserID => 1,
) || die();
**************************************
Is this scenario, ticket id 1689123 does NOT exist and command TicketMerge fails but the script exits with success.
How can I know when it fails?
Regards
-------------------------
Santiago DIEZ
Quark Systems & CAOBA
23 rue du Buisson Saint-Louis, 75010 Paris
-------------------------
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
