[otrs] Using Two Databases Simultaneously

I'm evaluating OTSR. One of the things we hoped to be able to do is leverage our read-only LDAP employee directory to populate fields when creating new customer accounts that will live on a local MySQL DB. It doesn't look like this is possible. I'd even be interested in storing the customer-user stuff in a local read-write LDAP... that would be okay. The part that I'm worried about is that the source and destination DB's are not the same for new account creation; we'd just like to be able to pre-load fields in new account creation. Any observations or comments on this are welcomed. --Richard Austin, Texas