We have customers submit questions to a form on our website. These submissions get emailed to the email account (POP3) that OTRS pulls in.   Since these emails are from the form, they get the forms email address marked as the ContactID.  The customers email address is in the body of the email, as it is one of the form fields. How can we set up OTRS to parse the emailaddress out of the body and assign it  as X-OTRS-CustomerNo .  Can this be done?

Barry Keyles

Lead ProfitGrabber Support

Turn-Key Systems

480.598.2030