Re: [otrs] Re: Re: Ticket view - Flat rather than threade

Jennifer Valdez schrieb:

Changing the Ticket::Frontend::ZoomExpand works really well (Great tip!!), but is there a way to strip out the otrs-generated replies (e.g. "Thanks for your e-mail. A new ticket has been created.")? It would be nice to see only the customer and user input. You can change the notifications under Admin > Notifications. It's pretty easy.

Thanks, Jennifer Bye, Alex