On Wednesday, March 10, 2004 11:24 AM
Jorick Astrego
When we use the Phone button to open a new ticket for a customer, they receive an email message with "thank you for your email, you have been assigned ticket no." or someting like that. How do I modify this message to reflect that it was a phone entry?
It doesn't matter for OTRS where a ticket is coming from, they are all just new tickets to it. As most systems mostly use email connections to provide tickets, the above form of an auto response was chosen. You might want to change the auto answer to "Thank you for your inquiry/request/question" or similar. htht, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388