I have tried this on both DB and LDAP customer backends, I get the same result on both.
Two questions,
Am I using the agent front end the right way?
What logs can I generate or examine for more data?
The use case is:
Create a new phone ticket.
Click the [ Customer ] link. Enter search criteria, select a customer, etc.
At this point the window closes and I assume the customer info will be filled into the ticket. Instead, I get the following (and attached) error as (pretty, but vague) modal dialog:
Error
One or more errors occured!
I don't see anything in the Perl or OTRS logs to indicate an error. Debug level is set to 1 in index.pl.