Re: [otrs] Otrs 2.3.1 and ITSM modules

Guyard Marc NIS wrote:

I’ve test the new otrs 2.3.1 but i’ve a problem when i use ticketZoom : Can't locate object method "AllLinkedObjects" via package "Kernel::System::LinkObject" at ../..//Kernel/Modules/ AgentTicketZoom.pm line 477.

I’ve check the file AgentTicketZoom.pm. This file was modified by ITSMTicket and use a function call AllLinkedObjects who don’t exist in 2.3.1. I think ITSM 1.1.2 is not compatible with 2.3.1.

Can someone confirm me that ?

I don't know, but the OTRS download page says "OTRS 2.2 or higher". Maybe the folks on the ITSM mailinglist can help you: http://lists.otrs.org/mailman/listinfo/itsm Nils Breunese.