Okay, on second thought what about Queues? What is Queue ID 3?
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Calvin Schmidt
Sent: Tuesday, 16 February 2010 4:18 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Getting this error when it's checking
theincomingmailbox...
Nope, user ids are sequential,
all are present. am using LDAP for authenticating both customers and agents to
our domain.
On Mon, Feb 15, 2010 at 10:05 PM, James Morgan <james.morgan@vernet.net.au>
wrote:
Deleted any users from the database
lately?
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Calvin Schmidt
Sent: Tuesday, 16 February 2010 1:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Getting this error when it's checking the
incomingmailbox...
Yes I
have several defined for different groups/queues. Email is making it in, but i
currently am randomly receiving these errors as output from the cron job. At
this point i just want to know if there are emails not making it in when this
occurs or if there is any logging happening(or that can be turned on) for each
piece of mail coming in and whether it made it in or not. if i could even
figure out which email is causing it then i'd have more to go on...
I can't push otrs into production if it's going to miss emails.
Thanks,
Calvin
On
Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate <sourabh2783@gmail.com>
wrote:
Hi
Calvin,
Have you configured the mail id in admin area ->System
-> Email Address. If not define there and check it again.
Regards
Sourabh Sarwate
On
Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt <calvin.schmidt@gmail.com>
wrote:
Any idea what this is? Does this indicate that mail is not making it into the ticketing system?
-----Original Message-----
From: Cron Daemon [mailto:root@localhost.localdomain]
Sent: Monday, February 15, 2010 1:00 AM
To: root@localhost.localdomain
Subject: Cron <root@SUNPRDOTRSHD> /opt/otrs/bin/PostMasterMailbox.pl >> /dev/null
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010
Message: Found no ID for 3!
Traceback (18350):
Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID (v1.416.2.8) Line: 3209
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 378
Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245
Module: Kernel::System::PostMaster::Run (v1.83) Line: 351
Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153
Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
Module: main::Fetch (v1.10) Line: 181
Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010
Message: Found no ID for 3!
Traceback (18350):
Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821
Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: 1762
Module: Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) Line: 47
Module: Kernel::System::PostMaster::Run (v1.83) Line: 387
Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153
Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380
Module: main::Fetch (v1.10) Line: 181
Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
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