Hey Alex, Thanks for the info, it works great. Are you a perl programmer? Anyway, you said that this may need more checks. Did you get around to including them, or have you determined that this was not necessary? Thank you, Shawn Beasley Support - IT Cargo Future Communications GmbH Building 1335 55483 Airport Hahn Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: shawn.beasley@dlh.de Web: http://www.cfc-callcenter.com -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Alexander Koch Gesendet: Freitag, 3. Februar 2006 11:53 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] Merge and Bulk Action! Hello Shawn, On Fri, Feb 03, 2006 at 11:27:46AM +0100, shawn.beasley@dlh.de wrote:
When I want to merge one ticket to another, then I have the opportunity to link this ticket direct to the desired new ticket. If I perform a bulk action this is no longer possible. Sometimes it is necessary for me to merge many tickets at once. Has anyone an idea how I can make this work?
have a look through the archives (dev list). I did made a patch for this. Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/