
ml ml wrote :
Anyone?
On Fri, Apr 16, 2010 at 9:53 AM, ml ml
wrote: Hello List,
we use the default OTRS Ticket syntax. However, we run into problems when communicating with other OTRS systems. How can i change my Ticket Sytax savly without breakting the whole system? :-)
Hi Mario, usally you have to set the SystemID in SysConfig to a value different than the other OTRS systems (usally 10). If the value isn't changeable you have to modify it directly in your config file. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de