Re: [otrs] Ticket search : filtering on priority field not working?

Oooops, sorry :-/ I just remarked there is a 1.85 release available... My apologies to all for the previous useless mail.. L.

Hello Martin, and thank you for the OTRS project & the quick support!

Maybe I misunderstand something :

I already have the 1.70 release of Ticket.pm in my OTRS install :

otrs/Kernel/System# more Ticket.pm # -- # Kernel/System/Ticket.pm - the global ticket handle # Copyright (C) 2001-2004 Martin Edenhofer # -- # $Id: Ticket.pm,v 1.70 2004/02/17 14:37:56 martin Exp $ # -- [SNIP]

So I guess the filtering bug is not in Ticket.pm?

Regards Lionel.

...

Hi Lionel,

On Fri, Apr 16, 2004 at 12:16:08PM +0200, Lionel MARIE wrote:

...

It seems that the priority field in the "Ticket Search" form of "utilies" does not work...Whatever the priority selected, OTRS returns all tickets for any priority.

We use OTRS 1.2.2. I've searched some related topics on the Net but found nothing revealant.

Does anyone see the same behavior?

Yes. It's a bug it's already fixed in the cvs.

http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/System/Ticket.pm?only_with_tag=r...

...

Cheers L.

Martin Edenhofer

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