On Friday 18 May 2007 22:44:24 Federico Zaina wrote:
1) How can I setup OTRS NOT to quote the answered message text? When I click to answer a received message, I don't want to have included the original message's text. (Or at least, I would want to have it automatically included AFTER my Signature, not before like it is now).
Go to -> SysConfig -> Group: Ticket -> Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ResponseFormat Change this to whatever you need. Currently, this only allows a global definition of this format, but I've already filed a request at bugs.otrs.org to make this configurable per queue: http://bugs.otrs.org/show_bug.cgi?id=1852 Regards, Elias P. -- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"