Good day,

 

I having problem with "My Queues".

I have created a couple of queues in the OTRS 2.3.

 

Created a couple of test emails.

When i assigned to ticket to one of the agent. The ownership is retain with me but the responsibility is with the agent.

 

When i click on My Queues; there are no ticket display. (0)

How do i go about to resolve this.

 

Thanks,

Fairuz