Hello, On Wed, Aug 09, 2006 at 03:22:21PM +0200, jtown@eml.cc wrote:
My users are now using the web interface to crate tickets and their login id is their email address. I'd like they also were able to use the email to create them, but I don't know if the system would recognize them and show them the email tickets in theirs customer web interface.
Do you mean your customer user or the agents who reply to tickets?
Could anybody who is using this feature tell me how this works?
Customer can create tickets via the webinterface (customer.pl). Also it is possible to fetch customer messages via pop3 or pipe messages directly into OTRS via the PostMaster.pl module. How this works depends on your setup and on the operating system you use. Agents only can process tickets via the web interface. They can not answer, forward, close, e.g. tickets by email. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!