Hi @all, Our Scenario envisions one Person responsible for all tickets, who is delegating each ticket actively to multiple employees. The Workflow needs this Person to be able to change ticket state, notifications, etc. without being the owner of the ticket anymore, but i can't seem to find such a setting in SysConfig. I half-solved the problem by activating the Responsibility-Module and it sort of works - with setting the delegating person as responsible in each and every ticket, but i can't find a way to automagically set this person as responsible (like, for example, a X-OTRS-Responsible flag in Postmaster Filter?) Am i on the wrong track? How can i solve this issue? Gruß Stefan Knott _________________________ nbsp GmbH Softwarehaus & IT-Dienstleister Steinweg 56, D-94315 Straubing Tel. +49 9421 7847-275 Fax: +49 9421 7847-150 email: knott@nbsp.de http://www.nbsp.de http://www.sitefusion.de http://www.besseres-hosting.de _________________________________________________________ Rechtsform: Gesellschaft mit beschränkter Haftung, Sitz Straubing Registergericht: Straubing HRB 10736, Geschäftsführer: Mario Kandler