22 Mar
2004
22 Mar
'04
7:16 p.m.
On Monday, March 22, 2004 3:10 PM
Stephan Lauffer
we would like to have the count of all time units from customer x per month. maybe there are other otrs users who would like to have such a feature (hope so!). ;)
Yes, we would very much like to see more statistical brain in OTRS, too. Alas, it usually doesn't make it to Prio 1, as Statistics will always stay a bit outside the main focus of a Ticket Request System. We are looking forward to any sense-making contributions to the community and will try to integrate them asap. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388