[otrs] Ticket Subject Rules

12 Feb 2010


      Don't think so, I will try to use it. Probably it possible do with ACL 
but I'm not sure about it. Maybe anybody faces with same task. Any 
advice would be helpful for me.

James Morgan wrote:
...
PostMaster Filter?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules
Hello.
As I understand, GenericAgent works with already created tickets but I 
need anything tool that will processing uncreated tickets i.e. during 
it's creation.
Gazizov Andrey wrote:
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Hi Leonardo!
Thanks a lot! I will read it ;-)
Leonardo Certuche wrote:
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Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets 
depending on its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:
Good day.
Is it possible in OTRS when creating new ticket if the subject of
    it failed to meet certain conditions (described in configs or
    other places) ticket has not created and an error message is
printed?
...
...
Thanks in advance.
-- 
    Best regards,
    Andrey Gazizov

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Best regards,
Andrey Gazizov
RETN