Thanks for the help.

 

>>By the way, keep in mind that agents can choose whether they are notified for some actions (move, new tickets ...) in their own preferences so it needs to be >>activated if you want to receive notifications.

 

I have enabled email notifications for new tickets for agents in there preferences. Some agents are getting email notification while other doesn’t.

 

>> Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have >>sendmil binary or check on your MTA logs.

 

I can manually sent a mail , like sending an empty answer from an agent on yahoo / hotmail so my MTA setting are perfect.

 

Isn’t is a bug ????

 

 

Hi Munawar,

First have a look at your logfiles depending on your LogModule choice (Syslog / LogFile).

If you chosed to configure OTRS with Syslog logging then you can find some informations to investigate the problem on your syslog ( /var/log/syslog or /var/log/messages ...).
If you chosed to configure OTRS with specific File logging then you can find this according to the value of $Self->{'LogModule::LogFile'}, that could be <OTRS_HOME>/var/log/otrs-log or /tmp/otrs.log etc ...



Also, have a look at the SysConfig / Framework / Core::Sendmail configuration and check these settings, according to your configuration check if you have sendmil binary or check on your MTA logs.

Best regards.

Laurent

Le mardi 31 juillet 2007 à 17:18 +0500, Munawar Zeeshn a écrit :

My OTRS doesn’t send email notifications to agents. Is there any way I can

check in the linux to trouble shoot the problem. Some log or some thng like

this  

No virus found in this outgoing message.

Checked by AVG Free Edition. 

Version: 7.5.476 / Virus Database: 269.10.22/921 - Release Date: 7/26/2007

11:16 PM

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