Hi David, On Tue, May 27, 2003 at 11:49:04PM +0100, David Amorim da Cruz wrote:
[...] I'd like to be able to specify which queues each Customer can create tickets to, when he/she uses the Customer Interface.
I read about this in the archive a couple of months ago, but there was almost no follow-up... There was something like: "it's not done (yet) because it might be confusing for some admins" and I got curious about the "yet" part. :)
If it's not implemented, I'd like to know if it will eventually be (didn't see it on the TODO list).
Meanwhile, is it possible to force the "Customer Interface" to create new tickets to a single queue/email, thus eliminating the queue list drop-down in "New Ticket"? If it's possible, please tell me how to do it.
The reason for this is that we don't want someone (in our case, it's an agent we don't trust) using the Customer Interface to know about or use the other queues, unless he/she is allowed to. [...]
It's not possible to do so (at the moment). Ok, I added it to the todo-list (under misc - not scheduled yet/nobody is working on it yet). David, if you need this feature (immediately!), write me an email and if you want we can talk about possibilities to implement it earlier.
|)avid
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