15 Feb
2007
15 Feb
'07
6:01 a.m.
Hi Roger, Roger F. Ham schrieb:
Hi list!
i need know if can remove the option for the customer no can reply a ticket is it status: closed, attach 2 pictures about it
Thanks friends
The closed tickets belongs to a certain queue. On this queue, you have to set "Follow Up Option = reject" This should work.
*/Roger F. Ham/*
e-mail: rf.ham@gcshn.com mailto:rf.ham@gcshn.com
Bye, Alex