This worked thank you Luca!
Steve
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Maranzano
Sent: Thursday, June 26, 2008
11:29 AM
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] Theme Not
Working
No, from the Admin
section (you must be an administrator), click on Sysconfig, select the
Framework Group, then "Core" on the right panel.
HTH,
--luca
On Thu, Jun 26, 2008 at 5:23 PM, Steve Rizkalla <SRizkalla@helicosbio.com> wrote:
Is sysconfig the admin tool http://localhost/otrs/index.pl?Action=AgentPreferences
? If so, yes I changed it to the new theme. All permissions seem fine to
me now.
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Luca Maranzano
Sent: Thursday, June 26, 2008
11:14 AM
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] Theme Not
Working
>From sysconfig did you change the DefaultTheme?
HTH,
--luca
On Thu,
Jun 26, 2008 at 4:56 PM, Steve Rizkalla <SRizkalla@helicosbio.com>
wrote:
I fixed
the permissions and still nothing. Should I redo the sql script? In the
administration, our new theme is definitely selected. I make a simple change to
the header and nothing happens....
But wait... when I make a change to the header in the Standard directory file,
the change takes effect.
So it seems the proper theme is selected in administration but it really isn't.
Still checking......
Steve
-----Original Message-----
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Shawn Beasley
Sent: Thursday, June 26, 2008 9:16 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Theme Not Working
Hi Steve,
> Hi everyone, I've created a new theme and it isn't working. Here's what
> I did....
>
>
>
> OTRS v2.2.7 on Redhat EL 5 fully updated
>
>
>
> cp -r /opt/otrs/Kernel/Output/HTML/Standard/*
> /opt/otrs/Kernel/Output/HTML/Helicos
You did this as root right? cp -rp would have been better. Check your
file permissions. Re-run ./SetPermissions.sh or modify the permissions
per hand. This should fix your problem.
>
> vi'ed the following two files to change the words COMPANY NAME and
> FOOTER to the company name.
>
>
>
> Made the change in mysql
>
>
>
> Selected the new theme within the admin tool
>
>
>
> Still don't see the theme.
Hope I could help!
((enjoy))
--
Shawn Beasley
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