It will be nice if it’s
configurable per auto response, because not replaying to all (cc, bcc) at new
ticket …
Peter
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Janet Post
Sent: Saturday, December 09, 2006
12:30 AM
To: User questions and discussions
about OTRS.org
Subject: RE: [otrs] auto-reply to
cc: addresses?
Hello Dale,
I had this issue as
well. I had to edit the source code directly to get this to work.
This change works with autoresponses, but has not been tested with other form
of responses. I had to change the file “Article.pm”. I
did not need to ‘change’ any code, only add to what was already
there. This starts at line 2266 (otrs ver 2.1.2):
To the developers of
otrs: Might I suggest this be added as an option in the next revision of
otrs?
Janet Post.
------------------
Article.pm
{…}
chomp $NewOldBody;
$Param{Body} =~ s//$NewOldBody/g;
}
# set new To address if customer user id is used
my $Cc = '';
### Added by Janet Post to get all addresses into autoresponse:
my @ToArray = ();
foreach (qw(To Cc Bcc)) {
if ($GetParam{$_}) {
foreach my $Emailjp (Mail::Address->parse($GetParam{$_})) {
push (@ToArray, $Emailjp->address());
if ($Cc) {
$Cc .= ', ';
}
$Cc .= $Emailjp->address();
}
}
}
### End of addition to autoresponse
my $ToAll = $GetParam{From};
if ($Article{CustomerUserID}) {
{…}
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dale Shriver
Sent: December 8, 2006 5:13 PM
To: otrs@otrs.org
Subject: [otrs] auto-reply to cc:
addresses?
kougioum at no-log.org kougioum at no-log.org
Fri Dec 3 10:52:34 CET 2004
Hello everybody
To the point: how can we make otrs send auto replies not only to the From:
address but to all cc: addresses, and to certain other (prefixed)
addresses?
thanks in advance for any replies,
george.
Cortiva Institute .
c 646.421.9332 f 786.345.0733
e dshriver@cortiva.com
http://www.cortiva.com