hi,<br><br>i am new to otrs (otrs 2.3.4 on a centos 5.2.)<br>the problem is when a owner is assigned to a ticket,the ticket get locked,<br>by default it is not visible to all the agents, but when owner unlocked this ticket,then this ticket become visible to all the agents, <br>
<br>but our requirement is by default all ticket should be visible to all the agents, any configuration changes !! <br><br>help will be really appreciated. <br clear="all"><br>-- <br>regards:<br>Aman<br><br>