Does your firewall on yout server block port 25? _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sudhakar Pasupunuri Sent: Thursday, September 06, 2007 2:38 PM To: User questions and discussions about OTRS.org Subject: [otrs] Sending mail problem Hello All, I just installed OTRS on my win 2k3 server and found problem in sending ticket mail. Before this, I installed it on my desktop(Win XP) to test this and found everything working. But now I installed it on Windows 2003 server and facing problems. I changed SMTP settings in sysconfig and the problem persists. It says, it is unable to connect to mail server. Exact error message is shown below. Looking for help from all. --------------------- Error: Can't connect to mail.redbus.in: Unknown error! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Sep 6 00:34:47 2007 Message: Can't connect to mail.redbus.in: Unknown error! Traceback (70848): Module: Kernel::System::Email::SMTP::Send (v1.13) Line: 126 Module: Kernel::System::Email::Send (v1.29) Line: 494 Module: Kernel::System::Ticket::Article::ArticleSend (v1.144) Line: 1610 Module: Kernel::Modules::AgentTicketEmail::Run (v1.41) Line: 757 Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::h andler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 ----------------- Best regards, Sudhakar _____ Yahoo! oneSearch: Finally, mobile <http://us.rd.yahoo.com/evt=48252/*http:/mobile.yahoo.com/mobileweb/onesearc h?refer=1ONXIC> search that gives answers, not web links.