In a similar manner, when members from within the organization send e-mails with attachment, they do not show up in OTRS (even if the OTRS e-mail address is in the to field or the only recipient) but when folks from other organization/webmail Ids send attachments, they show up fine in OTRS.

Has anyone else experienced this?

Thanks,

From: Lars Jørgensen <lajo@kb.dk>
Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org>
Date: Thu, 30 Jun 2011 12:44:04 +0000
To: "'User questions and discussions about OTRS.'" <otrs@otrs.org>
Subject: [otrs] CC to OTRS with attachments

Hi,

When a customer sends an email to another person and Cc's OTRS to also create a ticket, attachments to that email does not appear in OTRS.

Before I file a bug on this, I would like to know if this is intended behaviour?

Lars

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